About — Orders and Returns

Our Orders and Returns process


We ship all orders free of charge within the UK and Ireland using DHL.

Typical delivery times, once dispatched are 24 hours for England and Wales, and 48/72 hours for some parts of Scotland and Ireland.

For international orders, please contact us directly at sales@elkliandhart.com for a shipping quote.

Payment Methods

We accept Credit/Debit cards, Apple Pay, Google Pay, Link, PayPal, Clearpay and Klarna pay later during the online checkout process. Cards or bank transfers over the phone are also accepted. Contact us on UK 0330 057 7638‬ or sales@elkliandhart.com to arrange a bank transfer payment.

Order Processing

All orders are printed on-demand and take typically 1-2 business days to process before shipping. We print in-house to maintain the highest quality, precision, and to minimise waste. Learn more About — Our Process.

Order Tracking

We use DHL for shipping due to their commitment to providing carbon-neutral delivery across Europe. Tracking information will be provided for all orders.


If you are not satisfied with your purchase for any reason within the first 45 days, we offer a hassle-free return policy with no questions asked.

Return Shipping Costs

We cover return shipping costs for orders made via the standard online checkout process. For orders shipped using an express custom arrangement, the customer is responsible for return shipping costs.


Refunds are issued within 14 days after the returned order has been received and checked to be in its original condition. If the print is torn, creased, or soiled, a reprinting fee will be deducted to cover the cost of re-issuing the print.

Initiating a Return or Exchange

Please contact us via email at returns@elkliandhart.com with your order number, and specify which prints you wish to return.

Contact Us

For any questions or concerns about your order or return, email us at returns@elkliandhart.com

Damaged or Defective Items

If an item arrives damaged or defective, we will issue a replacement upon receipt of relevant evidence. Please contact support@elkliandhart.com or call UK 0330 057 7638‬‬.

Lost Packages

If your item has not arrived after 14 days, we will issue a replacement at no additional cost to you.

Refusal of Delivery

If a customer refuses to accept the delivery, we will issue a full refund within 14 days after we receive the goods back in their original condition. Courier fees will be deducted from the refund in this situation.

Holiday Seasons

We are a family business and during certain periods of the year we close our operations. During these periods, orders will not be accepted.

Cancelling an Order

To cancel an order, contact orders@elkliandhart.com immediately with your order number. Provided we haven’t started printing your order, we will process a refund within 7 days.